Handoffs
Orders up and out the door
Keep customers and couriers in the know on order status to prevent overcrowding and make handing off orders as smooth as possible.



Picture-perfect pickups
Confirm every order
Update food prep times when you’re extra busy to reduce kitchen backups.
Clear your counters
Communicate clearly to customers and couriers so there’s no overcrowding around your front counter.
Send real-time updates
Something change? Notify both customers and couriers so everyone is on the same page about the status of each order.
Make couriers’ lives easier
Avoid delayed orders, confusing pickups, and overcrowding that make deliveries difficult.

Real-time updates
Customers shouldn’t have to battle couriers through the door. People picking-up can check in via QR code when they arrive so they’re in, out, and on their way.

Pickup feed
Display a feed of each courier as they come in to pick up orders so it’s clear who needs what and no one is left lingering by the entrance.

SMS notifications
Send a text to customers as their orders move through each stage to set accurate delivery expectations.
Over 100,000 restaurants trust
Otter to power their restaurants
“We talk about it all the time. We have no idea how we did delivery without Otter. It’s just a no brainer.”

Floridino’s Pizza & Pasta
Jason Stephens, General Manager
"Our team is happy, our processes are smooth and our customers can feel it. “

Weekends Cafe Brooklyn
Ahmet, Owner
“Otter has been the single biggest game-changer for my business. Even if they charged me $3,000-$4,000 per month, I would still pay for it. That’s how valuable it is.”

Hummus Republic
Mureed Sultan, Owner
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