Enterprise,
Mid-Market, and
Franchise Restaurants

Make your
restaurant business
defect-free

Protect your business from costly errors across every corner of your operations. Minimize chargebacks, offline hours, and more without spending more time or overhead.

Trusted by 17 of the top
QSR brands

Identify, resolve, and prevent issues that impact your revenue

Review performance and make real-time decisions

Disputes & Refunds

Take control of unchecked order refunds and recover lost revenue

Always On

Get alerted in real-time anytime there’s an issue at your stores

Mobile App

Manage your restaurant on the go with live insights and key controls at your fingertips

Financials

Consolidate payouts, simplify tax management, and easily export financial data

Analytics

Gain real-time intelligence into what's performing well, and identify key areas for improvement

Intelligence & Reporting

Get insights faster — and shield your revenue from chargebacks and downtime

Revenue Recapture

Automate dispute management and recover the most winbacks, guaranteed.

Always On and Live Alerts

Increase orders by as much as 14% with automated store unpausing.

Analytics

Save time collecting DSP data with a clean export and a single place to see order activity, insights, and trends.

Financial Reconciliation

Reconcile all order adjustments in a single report and ensure you’re not overpaying taxes.

Market Insights

Beat competition with exclusive market insights. See demand hours, pricing of similar items, and more.

Guest engagement & Growth

Build brand loyalty and attract new guests

Marketing

Optimize DSP campaigns every day for every store. Automatically create, analyze, and recalibrate promotions to maximize your marketing budget.

Reputation Management

Drive 21% more reorders with timely automated review management and coupon distribution.

Loyalty

Turn one-time guests into regulars with customizable programs and unified profiles that track your guests across online and in-store ordering channels.

Ordering & Operations

Unify back-of-house tech stack with configurable and reliable solutions

POS Injection

Reduce cancellations by integrating your DSPs, online orders, and kiosks with your POS - backed by a 99% end-to-end injection rate.

Kiosk

Combine powerful hardware with configurable software. Grow your in-store sales by up to 39% with smart upsells and intuitive marketing solutions.

Online Ordering and Catering

Increase takeout and delivery sales while driving customer loyalty with a commission-free online ordering platform that’s easy to set up.

Point of Sale

Bring your online and in-store orders into one point-of-sale system. Combine all apps and experience 24/7 reliability with Otter's extensive offline mode.

Invested in your success

Dedicated Support
A dedicated support team is assigned on day one, with 97% of tickets answered in under an hour

Co-building with you
Otter swiftly tackles your challenges with expert teams that deliver measurable results

Interoperable
Otter’s solutions are designed to seamlessly integrate with each other and your systems

Restaurant-grade hardware
Tablets, kiosks, and POS terminals are designed for durability in tough kitchen settings

Over 100,000 restaurants trust Otter to power their restaurants

“This partnership has allowed us to effectively grow and manage our delivery business by enabling us to aggregate all of the delivery partners into a single platform.”

Travis White

Division Manager, United Pacific

“With Otter, we're able to generate real-time reporting and results for us to analyze - item assortment, sales, missed orders, cancellations. We can improve at a higher speed than we would have on the other reporting models that we’ve used.”

Robert Wade

Digital Platforms Manager, ExtraMile

"Otter Middleware has exceeded our expectations by providing the tools we need to seamlessly manage orders and menus from all our channels, improving order accuracy and enhancing the overall customer journey.”

Justin Scott

Director of OpEx, Skyline Chili